The diagram below illustrates how all data is linked and therefore comparable and easy to analyse. The real value of this first becomes completely evident when you see what sort of data evaluation is possible.

Central Data Warehouse
In order to have a proper overview of all your properties and information sources, a well-constructed data warehouse takes the guesswork and abracadabra out of lots of meaningless reports.

• Customer Relationship Management - CRM

• Information Management System - IMS
  An IMS (Information Management System) makes work-flow and information processing efficient and simple at the touch of a button.

• Central Reporting Database - CRD
  The Central Reporting Database (CRD) provides all levels of local, regional and central management with up-to-date operational key figures and market segmentation information.

• Intranet

• Distribution Channels
  
  
  • GDS
  
  
  • ADS

• Interfaces
  
  
  • Hotel
    A Client Data Warehouse is only as good as the information within it. We help extract information from all kinds of systems and sub-systems you have in order to have the optimum information to manipulate.
  
  
  • Ship

• Spa Beauty Resources Manager
  A multi-property, Spa and Beauty Management tool that provides maximum yield from your resources.

• Banquet Manager

• Sales
  The Sales Manager manages your sales force optimally, obviously multi-property; making sure everybody knows who communicates with whom, when and why.

• Correspondence Manager

• Call Center
  The Call Center Desk can say exactly where and when your favourite activities are available, as well as seeing if there are any matching packages available.

• Central Reservation System
  The multi-property Central Reservation System feeds your Call Center, your Internet Site, as well as all GDS, ADS and IDS, helps clients find exactly what they are looking for and helps you make sure you still fill your free occupancy.

• Website
  A multi-language, multi-property Dynamic Packaging Web Content Management System that helps your clients decide exactly what it is they wish to do while staying at your hotel.

• E-Marketing

• Automatic Customer Satisfaction
  In short time you can realize highly developed online surveys in content and design, with real-time results.

• Web-Statistics